Privacy, security and account protection
Your information security and privacy is our priority
Our business is built on trust. In order to earn and keep yours, we continuously invest in our information security systems. Learn more about our information security policies, procedures and systems, and discover personal practices that can help you avoid becoming a victim of fraud.
Our assurance to you
We want you to have the highest level of confidence doing business with Raymond James. That’s why we offer you this assurance: In the unlikely event that cyber activity breaches our security measures, we will reimburse you for losses in your Raymond James accounts due to the unauthorized access to a Raymond James system caused by us.*
*This reimbursement may only include direct losses in your domestic Raymond James fee-based advisory or commission-based brokerage accounts managed by RJA and RJFS financial advisors arising out of unauthorized online access to a Raymond James system to the extent you comply with your client responsibilities set forth herein. We will determine the type and amount of any reimbursement, including whether to replace the assets in your account. We do not cover indirect losses, such as taxes, legal fees, investment losses or other consequential, incidental, special, or punitive damages. We may not compensate you for losses for which you are reimbursed, or eligible for reimbursement, through other coverage, such as an insurance provider. This reimbursement requires you to tell us of any unauthorized access to your account no more than 60 days from the date Raymond James notified you of the transaction and to comply with our requests and procedures during the review of your reimbursement. We may ask you to cooperate with us in connection with any investigation, to take steps to protect against further losses, and to sign documents in connection with any reimbursement. We reserve the right to not reimburse your losses if you have not complied with any of the foregoing. This supersedes all prior or contemporaneous communications, representations, or agreements. There is nothing herein intended to limit any right conferred under Regulation E, for applicable transactions.